Uses /
IT & security
IT process management is the practice of mapping, running and improving the IT and security processes an organisation depends on – incidents, data breaches and service recovery. Gluu combines process maps, work instructions, roles and live tasks in one place, so every IT process is documented and actually followed.
Microsoft Preferred Solution
ISO 27001 compliant
What it is
IT process management is how IT and security teams turn fragmented, person-dependent tasks into clear, repeatable processes. In Gluu, each process is a living map of activities, roles and work instructions that people follow directly – so incidents, breaches and recovery run the same way every time, whoever is away. It is the same closed loop that runs the rest of your business, applied to IT and security.
Why it matters
No more IT steps scattered across spreadsheets, inboxes and people’s heads. Every process lives in one place, current and visible to the whole team.
New joiners and stand-ins follow the same guided steps every time – so quality does not depend on who happens to be handling it.
Every change is versioned and every task is logged, so ISO, GDPR and internal-control requirements are evidenced without a scramble before the audit.
Outcomes
2x
more processes mapped
in the first year
“Another argument for choosing a process documentation tool is that from a process landscape, one is able to spot automation potential.”
Frank Kipper Jensen, IT and Digitalization Manager, Sport24
Explore IT and security processes
Handle a data breach correctly and keep every party informed.
Recover or roll back an account or platform to a known good state.
Log, analyse and take preventive action on security incidents.
It process management is the practice of mapping, running and improving core IT and security processes so they run consistently instead of depending on individuals. It replaces scattered checklists and tribal knowledge with one living source of truth people follow.
Any IT and security process – incidents, data breaches and service recovery. Gluu ships with real IT process examples you can adapt, and you can build your own with the AI assistant or simple mapping.
No. Gluu’s simple mapping and AI process creation let teams capture how work flows in plain language, while valid BPMN 2.0 stays underneath for anyone who needs it.
Every process is versioned with review and rollback, and every task is logged. That gives you an audit trail for ISO and GDPR requirements, and drift between the documented process and real work is caught instead of quietly accumulating.
Yes. It owns and edits its own processes in Gluu, with work instructions attached to each activity for the people who carry them out – so changing a step does not need an IT project.
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